Posts tagged as:

Social Media

Twitter Customer Service IS Real

by Tom Dwyer 02.18.2010

The other day I posted about the Kevin Smith vs. Southwest exchange that occurred on Twitter after Kevin was asked to leave one of their flights because he was “too fat“. The purpose of that post was to point out my belief that the average Joe or Jane would not have received the same attention [...]

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Would You Get Same Response As Kevin Smith Did?

by Tom Dwyer 02.15.2010

My friend Cord Silverstein just posted a great piece about the Kevin Smith vs. Southwest Airlines social media development that happened over the weekend on his blog Marketing Hipster. And just as Cord doesn’t want to debate who is right or who is wrong I don’t either  (if you need the details of the incident [...]

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